Quality Standards — FAQ
Answers about handcrafted arts and crafts, shipping, returns, and orders at AR Nexus.
Are your products authentic artisan-made pieces?
Yes. Every item is sourced directly from verified studio makers. We carry genuine handcrafted goods — never mass-produced imitations or grey-market reproductions.
What categories do you carry?
We specialize in arts and crafts including pottery, textiles, woodwork, and fine art for your home and collection.
How long does shipping take?
Standard delivery is 3–5 business days within the continental United States. Expedited 1–2 day shipping is available at checkout. You will receive a tracking email when your order ships. Free shipping on orders over $150.
What is your return policy?
We offer a 30-day satisfaction guarantee on most items. Items in original condition may be returned within 30 days. Damaged or incorrect shipments qualify for replacement or full refund — contact our support team for help.
Can I order in bulk?
Yes. We offer bulk pricing for interior designers, retailers, and organizations. Contact us with your quantities needed and we'll prepare a custom quote for handcrafted collections.
How are fragile pieces packaged?
All pottery, glass, and delicate works are shipped in climate-controlled, custom-fit packaging with full insurance coverage for transit.